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FAQ

  • What is FelAkl.com?
    • FelAkl.com is an online platform provides free service for ordering food through the Internet. Our goal is that ordering food would be a quick and easy process, and most importantly, would be fun. FelAkl.com provides services currently in Cairo and Alexandria (soon in other provinces) .FelAkl.com provides the service of more than 80 restaurants.
  • Why to use FelAkl.com ?
    • - Because you can easily browse the various restaurant menus and choose the ones you like.
      - Because you do not need to memorize any telephone numbers, or wait for a long time on the phone.
      - Finally, with every request from FelAkl.com, you collect points that you can exchange with a variety of different free gifts and discounts.

      Every pound you spend in ordering food, you collect points, in return. For example, if your request was 100 pounds, your balance would be 100 points, and so on.
  • How to order?
    • 1. Select your city (ex: Cairo) and your area (ex: Nasr City) to view restaurants that deliver to you.
      2. Select a restaurant from the available restaurants at your area.
      3. View the selected restaurant menu, and add the items that you want to your order.
      4. Receive the order at your selected address, and Enjoy it. Order points will be added to your balance.
  • How to cancel or update my order?
    • When you place your order at FelAkl.com, our team inform the restaurant directly with your order, and if you find that you need to cancel or update your order, you can send a message to us from the complains part, to inform the restaurant with your cancellation or update .
      If the restaurant already prepared your order, the order will deliver to the address that you select.
  • Is it necessary to register to place an order ?
    • You can view the website pages and restaurants' menus without registration, but when you placing an order you should register, and the registration is necessary here to be able to add the order points to your balance.
  • What are FelAkl.com opening hours ?
    • FelAkl.com is open from 11.00 am to 12.00 am.
  • Are there any additional fees for the service ?
    • There is no additional fees on your orders that you make through FelAkl.com.
  • How I can collect points?
    • You can collect points at your balance with two ways:
      1. With every order that you make through the website, your balance will receive points equal to your order value. (ex: if your order value is 100 L.E. , you will receive 100 points at your balance).
      2. You can invite your Facebook friends to order through FelAkl.com, when any one of your friends use your invitation and order place an order, you will receive the same amount of points that your friend will receive with his/her first order only.